Return Policy

RETURN POLICY illustrosa.com
Last updated August 29, 2026

Your right to return

If you are an EU consumer, you may withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with EU Directive 2011/83/EU. To exercise this right, email rosa@illustrosa.com within 14 days of delivery, stating the order number and the item(s) you wish to return.

Condition of returned items

Prints must be returned unused, undamaged, and in their original packaging whenever possible, to preserve their condition and value as a limited, numbered piece. We recommend packaging returns as carefully as they arrived.

Return shipping

You are responsible for the cost of return shipping, unless the item arrived damaged or defective (see below). We recommend using a tracked shipping method, as illustrosa is not responsible for returns lost in transit.

Damaged or defective items

If your print arrives damaged or defective, contact rosa@illustrosa.com within 14 days of delivery with your order number and photos of the damage. We will arrange a replacement (if available) or a full refund, including original shipping costs, and will cover the cost of the return.

Refunds

Once we receive and inspect your returned item, we will process your refund to the original payment method within 14 days. You will receive an email confirmation once the refund has been issued.

Questions

If you have any questions about a return, contact rosa@illustrosa.com before sending an item back.